Retention Software

Gain critical insights into member activity and take early action to engage and retain at-risk members.

Powerful
Gym Retention tools
To engage with at-risk members

Automatically deliver the right message to the right member at the right time.

Every action has a reaction
Show your members you care by responding to their actions with an encouraging reaction. An easy way to do this is via targeted messaging that's triggered by a specific action.
Don’t let memberships expire
Set up triggers so emails are sent to remind members they need to renew before a specific date. Similarly, let your members know when they've used all of their credits and encourage them to buy more.
Show your members you care
Maybe a member hasn’t booked a class in a while. Show them you care by sending them a friendly email prompting them to book in. Automated Emails are an easy way for you to stay engaged with members who may be on the verge of slipping off.

Keep your members informed and engaged by sending push notifications directly through the Member App.

Quick and easy messaging
Let waitlisted members know that they can join their class, or tell them you’re looking forward to seeing them later! Push notifications are a useful way to get a message to your members quickly and keep yourself front of mind.

Generate member reports using all available information so you can take action at scale.

Know how your members are engaging with your plans
Memberships and Credit Packs are a key part of your fitness business. They are the very currency that your members use to attend your classes. So knowing how they’re performing is vital in making them a more viable avenue for growing your studio.
Stay ahead of expiring members
It’s a lot easier to have a conversation about renewing a membership than trying to contact a member who has already expired.
With Glofox reporting you can easily stay ahead and not let memberships expire without first engaging.
Engage with ‘At Risk’ members
It’s very important to give attention to those members that are not engaging. Members who book but don’t show up or cancel last minute. Not only are they taking up a spot for other members, but they are at risk of leaving. Having data on them will let you engage with them in the right way.